Visioneer 3100 USB Scanner
Visioneer 3100 USB Scanner (the kind that you can just plug in
and go (ha ha)!!
I purchased a 3100 USB scanner last November. I have to tell you that I have never
received such a computer product and associated support before. The scanner has never
worked for more than one page without having to be reinstalled after locking up my
computer. Getting through to your tech support is also very disappointing. The average
hold time that I experienced was over 40 minutes, and so far, not worth the wait.
When I did get through I was told by the first tech that I had something they had never
seen before. He basically walked me through removing and reinstalling the scanner and then
said there was nothing else he could do. Other techs have told me everything from
"dont plug your scanner into anything other than directly into the wall outlet.
Power strips prevent the scanner from performing correctly." "Your USB ports
must not be configured correctly. Youll have to talk to your computer
manufacturer." I have since then been able to use other USB devices on my PC without
One tech actually recognized one of the errors I was receiving and sent me an Email that
would tell me how to fix it. The Email arrived and all it said was verify that your system
does not have these types of cards - we have been unable to make this scanner work with
these cards. Again, not very helpful.
I have now had this lemon for a longer period than I am allowed to return it.
NOTE: I had been going to a particular computer store for an extended period of
time, and even though I was technically past the return period, once they found out the
product I wanted to return, they allowed me to return it without penalty. It seems
as though I was one of many who couldn't get this product to work. The company
never did acknowledge a problem with their product.
I ended up getting a PageScan USB scanner from StormTech.
I plugged it in and it worked perfectly right from the start.